Our returns and exchanges policy is designed to be transparent and fair. Customers are encouraged to return unwanted items within 90 days of purchase, accompanied by the original receipt. Where possible, we will refund the amount to the original payment method. For returns without a receipt, we will endeavour to find the transaction record, and if verified, provide a credit note. Please note that products such as electronics, media, and special order items may have specific return provisions. Unfortunately, we cannot accept returns on products like alcohol, tobacco, or custom-made goods. We appreciate your understanding and cooperation.